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BeFluxer General Terms and Conditions

These terms describe how users may access Fluxer and use its licensed event-trading experience.Last updated: September 28, 2026
On this page1. Introduction and Nature of the Product2. Definitions3. Buying Team Shares4. How Team Share Value and Returns Are Determined5. Stake Multipliers6. Closing Your Position7. Promotions, Bonuses, and Qualification Rules8. Settlement of Team Shares9. Data Feed Errors and Palpable Errors10. Automated Loss Protection11. Event Cancellation, Postponement, and Abandonment12. Cash-Free Demo Evaluation13. General Account Rules

1. Introduction and Nature of the Product

1.1. This Terms of Use Agreement ("Agreement") provides a Licence ("Licence") to "users" (“User”, “Users”, “you”, “your”, the “player” or the “customer”) to access, navigate, use, and participate in our online gambling services ("Services") on the https://befluxer.com website from any device capable of accessing the internet.

1.2. This Agreement includes BeFluxer Privacy Policy, incorporated herein and made part of the understanding between https://befluxer.com and any User wanting to access https://befluxer.com. Both parties agree to be bound by these terms.

1.3. When you use BeFluxer, you are placing a betting stake on the platform's own proprietary pricing of a sporting outcome. By signing up on our website and using our services, you agree and acknowledge that you are entering into a legal relationship with us, governed by these Terms and Conditions (as may be updated from time to time), our operating licence, and applicable law (as may be applicable from time to time). You further agree to the use of electronic communications to enter into contracts and, to the extent permitted by law, waive any applicable rights requiring signature by hand.

1.4. If you do not comply with any clause of the terms and conditions, we reserve the right to restrict access to your account and your funds until you comply with our requirements.

1.5. If you opened an account in error, please do not use the Services and contact us immediately so we can cancel your account. Once you have started using the Services, you may terminate your use and/or account only as provided in this Agreement.

1.6. Amendments: These Terms, and your use of BeFluxer, are governed by the laws of Costa Rica. We reserve the right to update or modify this Agreement or any part thereof (the “Amendments”) at any time without notice, and you will be bound by such amended Agreement within 14 days of it being posted. Therefore, we encourage you to visit https://befluxer.com regularly and check the terms and conditions in effect at that time. You can obtain copies of previous versions of the Agreement by emailing us at [email protected]. Your continued use of the https://befluxer.com site shall be deemed as acceptance of the Amendments. You may notify us that you do not agree to the Amendments and may close your account without penalty.

1.7. Content Updates: If there is a discrepancy between the English version of any site content or User content and the corresponding translated content, the English version shall prevail. We may update or modify our website content at any time and may require you to accept such updates and install them on whatever device is used to access the website. You agree that we may change our content at any time and without notice, and some updates or modifications may affect third-party access to https://befluxer.com and may require additional upgrades from those sites to access https://befluxer.com. You may notify us that you do not agree to the content updates, and you may close your account without penalty.

1.8. Who we are: BeFluxer is an online gambling product operated by Vark Services VS S.R.L., a company registered in Costa Rica and operating under a gambling licence issued by the Anjouan Gaming Authority. BeFluxer is not an investment, trading, spread-betting, or financial services product, and nothing on the BeFluxer platform constitutes financial advice, a financial promotion, or a regulated financial instrument.

2. Definitions

2.1. "Team Share" means a single, indivisible unit of stake purchased by you, referencing a specific team's or participant's performance, priced in accordance with clause 4. A Team Share is not tied to a single fixture and may remain open across multiple fixtures within a season, save where it constitutes a Multiplied Position (as defined below).

2.2. "Multiplied Position" means a Team Share to which a Stake Multiplier has been applied in accordance with clause 5. A Multiplied Position relates to a single, specified fixture only and automatically closes at the conclusion of that fixture, in accordance with clause 6.4. A Team Share to which no Stake Multiplier has been applied (a "Standard Position") is not a Multiplied Position and remains subject to clause 2.1 above.

2.3. "Stake Multiplier" means the optional multiplier (currently 2x to 6x) you may apply to a Team Share purchase, as described in clause 5.

2.4. "Price Scenarios Table" means the published table setting out the maximum and minimum price movement scenarios available for each Team Share, per fixture, as described in clause 4.

2.5. “Flux Coin” or "FXC" means BeFluxer's non-cash virtual credit, used exclusively during the Cash-Free Demo described in Clause 12.

2.6. "Settlement" means the final determination of a Team Share's value following the official conclusion of the relevant fixture, as described in Clause 8.

2.7. "Close" or "Closing" a position means voluntarily selling a Team Share back to BeFluxer in exchange for its current value, subject to the timing restrictions set out in clause 6.

3. Buying Team Shares

3.1. You may purchase Team Shares only in whole, non-fractional units. You do this by selecting the number of Team Shares (units) you wish to buy, not by entering a stake amount. For each fixture, the Platform shows you the cost of buying each whole number of units at the prevailing price (for example, if one Team Share costs 20 FXC, you will be shown the cost of buying 1 unit (20 FXC), 2 units (40 FXC), 3 units (60 FXC), and so on). You may select any whole number of units up to the maximum your account balance can afford at that price; any balance left over after your purchase is not applied towards it and remains in your account. BeFluxer does not offer, and will not process, requests to purchase a fractional Team Share, and there is no process by which BeFluxer converts or rounds a stake amount you enter into a number of Team Shares.

3.2. All Team Share purchases are final once the relevant fixture has started and for the duration of such fixture, save as expressly set out in these Terms (including the palpable error provisions at clause 9 and the event cancellation provisions at clause 11 hereunder).

4. How Team Share Value and Returns Are Determined

4.1. Each Team Share's value is calculated by reference to the Price Scenarios Table published for the relevant fixture prior to kick-off. The Price Scenarios Table sets out, for a range of possible result bands, the maximum upside and maximum downside percentage that will apply to that Team Share. The specific Price Scenarios Table shall be available next to each respective fixture. For the avoidance of doubt, the disclaimer set out in clause 1.3 applies in full to any information and figures outlined in any Price Scenarios Table.

4.2. No performance outcome will cause a Team Share's value to move beyond the maximum capped tier published in the Price Scenarios Table for that fixture at the time of your purchase.

4.3. Team Share prices and the Price Scenarios Table are derived from, and updated by reference to, odds provided by independent third parties. BeFluxer does not control, and is not responsible for, the pricing methodology, accuracy, or timeliness of that third-party data, save as set out in clause 9 hereunder (Data Feed Errors and Palpable Errors).

4.4. For the avoidance of doubt, by accepting these terms and conditions, you understand and acknowledge that you are not, at any point, betting on the final result of the fixture. Rather, you are staking on the value of a Team Share, which is influenced by, but not identical to, the eventual result of a game or sporting event.

4.5. Illustrative outcomes only: Where BeFluxer displays potential match outcomes (e.g. "Team wins by 30+ points") alongside an indicative effect on returns, these are provided for illustrative purposes only. You agree and acknowledge that when using BeFluxer, you are not, at any point, placing a bet on the outcome of a particular match or sporting event itself, and these illustrations are not binding on BeFluxer in any way. Your actual return is determined solely by the movement of the relevant Team Share price as calculated under clause 4, which may differ from any illustration shown to you.

4.6. No guarantee of returns: The value of a Team Share, and the Price Scenarios applicable to that Team Share, fluctuate on a game-by-game (or event-by-event) basis and is derived by reference to odds sourced from independent third-party sources. BeFluxer does not, in any way, guarantee any level of return, does not guarantee that a Team Share will move in any particular direction, and accepts no liability whatsoever for the accuracy, timing, or methodology of the third-party odds used to derive Team Share prices. You should only stake funds you are prepared to lose in full.

5. Stake Multipliers

5.1. You may apply an available Stake Multiplier (2x to 6x, subject to clause 5.2 hereunder) to a Team Share purchase. The Stake Multiplier scales both the potential upside and the potential downside of your Team Share proportionally to the multiplier applied.

5.2. Regardless of the Stake Multiplier applied, your maximum possible loss on any single Team Share purchase can never exceed 100% of the stake you allocated to that purchase. You will never be liable for any amount beyond your allocated stake (no negative equity). In the event that your share value falls below 0.02 FXC, your position will be automatically closed to forestall the possibility of negative equity.

5.3. Not all Stake Multipliers will be available on all Team Shares at all times. BeFluxer reserves the right, exercisable at its sole discretion, to restrict, limit, or disable a given Stake Multiplier on a per-team, per-fixture, or per-account basis, including where the maximum potential downside for that Team Share, when scaled by the Stake Multiplier, would otherwise approach or exceed the full value of the allocated stake. Available Stake Multipliers may vary between users, teams, and fixtures, and may change at any time up until kick-off.

5.4. BeFluxer reserves the right to limit the total number of Team Shares or total stake value that may be purchased across any single fixture, team, or market. Where such a limit is reached, we may decline further purchases on that fixture, team, or market without any liability whatsoever to you.

6. Closing Your Position

6.1. You may close a Standard Position you hold at any time, at the then-current value of that Team Share, save where a fixture involving the underlying team is in progress, in which case clause 6.2 applies. You may close a Multiplied Position at any time before kick-off of the single fixture to which it relates, at the then-current value of that Team Share. You cannot close a part or fraction of a Team Share, and any Team Shares shall be closed in full at all times.

6.2. You cannot close a Team Share while a fixture involving the underlying team is in progress. While such a fixture is underway: (a) if the Team Share is a Multiplied Position, it can only be settled in accordance with clause 8 (Settlement), voided in accordance with clause 11 (Event Cancellation), or closed automatically in accordance with clause 10 (Automated Loss Protection); and (b) if the Team Share is a Standard Position, it remains open, is repriced by reference to the outcome of that fixture, and becomes available to close again once the fixture concludes, save where it is voided in accordance with clause 11 or closed automatically in accordance with clause 10.

6.3. Closing a Team Share in accordance with this clause 6 does not count towards any qualifying volume for promotional or bonus purposes. Please refer to Clause 7 hereunder for further information.

6.4. Only Multiplied Positions are single-fixture in nature: a Multiplied Position relates to one specified fixture only and shall close automatically once that fixture ends, in accordance with clause 8. Standard Positions are not single-fixture: you may keep a Standard Position open across as many fixtures, over the course of a season, as you wish, until you close it under clause 6.1, it is voided under clause 11, or the relevant season ends (at which point it closes automatically).

7. Promotions, Bonuses, and Qualification Rules

7.1. Where BeFluxer offers a promotion, bonus, or evaluation reward, only Team Shares that are held through to official Settlement of the relevant fixture will count as "qualifying volume" towards any promotional target, bonus unlock, or conversion threshold.

7.2. Team Shares that are closed in accordance with clause 6 hereinabove generate zero qualifying volume, regardless of the stake involved.

7.3. BeFluxer reserves the right to set promotional qualification thresholds by reference to total qualifying stake volume (e.g. a specified FXC amount), a minimum number of settled fixtures, or a combination of both, as set out in the terms of the relevant promotion.

7.4. Any deposit bonus or converted promotional balance credited to your live account is subject to a mandatory minimum turnover requirement of 1x that amount in live play before any withdrawal request relating to those funds will be processed.

8. Settlement of Team Shares

8.1. Football fixtures are settled by reference to the official score at the end of normal playing time, being 90 minutes plus any official referee-allocated additional time. Post-match disciplinary or administrative overrules do not affect Settlement. For the avoidance of doubt, any extra-time periods in cup competitions, as well as any penalty shootouts, do not affect Settlement.

8.2. Basketball fixtures are settled by reference to the official final score, including any overtime played.

8.3. BeFluxer reserves the right to withhold, delay, or place under audit the Settlement of any Team Share for up to 48 hours following the scheduled end of a fixture, where the underlying third-party data feed is interrupted, contested, or subject to an ongoing official review, or otherwise as reasonably necessary to verify a correct result. BeFluxer’s determination concerning the final Settlement of any Team Share following such review as described herein shall be binding and final.

9. Data Feed Errors and Palpable Errors

9.1. BeFluxer's pricing relies on third-party sports data feeds. BeFluxer does not, in any way, guarantee the continuous availability, accuracy, or timeliness of these feeds.

9.2. Where a Team Share is purchased, closed, or settled by reference to a price that is obviously incorrect (whether due to a data feed error, technical fault, or manifest miscalculation), BeFluxer reserves the right to void, correct, or re-settle that transaction. Any such determination shall be binding and final. Where a transaction is voided under this clause, the relevant stake will be returned to you.

9.3. A fixture's market locks, and no further purchases or closures will be accepted, at the official real-world kick-off time of that fixture. Where a purchase or closure is technically accepted after kick-off due to a data or system delay, that transaction will be automatically voided, and the stake refunded.

10. Automated Loss Protection

10.1. By using BeFluxer, you consent to automated, system-driven closure of your Team Share where its value falls to or below a minimum threshold (0.02FXC), as a capital protection measure designed to ensure you cannot lose more than your allocated stake.

10.2. While automated closures are designed to trigger at the stated threshold, BeFluxer is not liable for any delay, slippage, or gap between the threshold and the actual closure value caused by data latency, server load, or rapid market movement during a live fixture.

10.3. Automated loss protection strictly limits your loss on the relevant Team Share to the stake allocated to it. You have no right to claim any return that might hypothetically have been achieved had the Team Share not been automatically closed.

11. Event Cancellation, Postponement, and Abandonment

11.1. This clause 11.1 applies only to Multiplied Positions. If a fixture is postponed, interrupted, or abandoned and does not officially resume within twenty-four (24) hours of its originally scheduled start time, all Multiplied Positions relating to that fixture will be declared void, and the full stake automatically returned to your account. Standard Positions are not affected by this clause and remain open, in accordance with clause 6, regardless of any postponement, interruption, or abandonment of a fixture.

11.2. BeFluxer reserves the right of up to 48 hours from the scheduled start time to process the voiding of an interrupted or postponed fixture in accordance with clause 11.1, without breaching any service commitment to you.

12. Cash-Free Demo Evaluation

12.1. During the Cash-Free Demo, you will be credited with 1,000 FXC on registration. FXC is a non-cash virtual credit with no monetary value, cannot be purchased, deposited, or withdrawn, and can only be used within the Cash-Free Demo.

12.2. To become eligible for live capital conversion, you must achieve 10,000 FXC in qualifying settled volume, generated exclusively from Team Shares held through to official Settlement in accordance with clause 8 hereinabove. For the avoidance of doubt, "qualifying settled volume" is calculated solely by reference to the amount of FXC you staked on a Team Share at the time of purchase (i.e. before the relevant fixture began), and not by reference to that Team Share's value following Settlement.

12.3. Live capital converted from a successful Cash-Free Demo evaluation is capped at 10% of the final balance, is non-transferable, and is subject to a compliance audit by BeFluxer prior to release.

12.4. If your FXC balance reaches zero at any point during the evaluation, your account is immediately disqualified from further participation and from any live capital conversion, with no right to reinstatement or top-up.

13. General Account Rules

13.1. Grant of License: Subject to your compliance, BeFluxer grants you a non-exclusive, non-transferable and revocable limited Licence to access https://befluxer.com and use the content for its intended purpose, and for no other purpose. You accept that virtual currency or any facsimile is not a physical item and is not owned by you, and that such items are non-negotiable except for their intended purpose.

13.2. Account rules:

13.2.1. A customer's registered account is for personal entertainment use only and may not be used for commercial purposes or by any third parties, such as relatives. You may only register an account for your own personal use and not on behalf of a business or legal entity.

13.2.2. You may hold only one BeFluxer account per individual, IP address, device/hardware ID, and household. Where BeFluxer identifies multiple accounts linked to the same individual, IP address, device, or household, all associated accounts will be immediately disqualified, all accumulated FXC forfeited, and no live capital conversion will be made available, without further notice.

13.2.3. You may not use our Services if you are an officer, employee, or otherwise associated with BeFluxer, which includes any member of your immediate family and/or partners.

13.2.4. BeFluxer expressly prohibits any form of account fraud, collusion, use of multiple accounts, software manipulation, exploitation of loopholes, or other technical abuse by the customer, and any other behaviour that amounts to deliberate cheating. You therefore acknowledge and therefore confirm that you:

(a) will not create an account using false information;

(b) will not make use of any masking techniques, VPN or proxy server during the registration of the account or after registration, while accessing our services;

(c) will not make use of any bots, spyware, or any other software program in conjunction with our services;

(d) will not try to hack the website, games, or any other element of https://befluxer.com and will not misuse any of the program code in any way;

(e) will not interfere with the normal functions of the https://befluxer.com website in any manner;

(f) will not take part in, or organise possible criminal activities that could potentially harm https://befluxer.com, Vark Services V.S. S.R.L. or any of its subsidiary companies and/or customers;

(g) will not play with money or resources derived from criminal activities or criminality as such;

(h) will not submit a false report concerning any matter;

(i) will not, directly or indirectly, use bank Accounts, debit cards or any other payment method belonging to a third party. For the avoidance of doubt, this also includes funding of a customer deposit method via a third party;

(j) will not solicit others on the https://befluxer.com website for any commercial purpose; and

(k) will not engage in any act deemed by https://befluxer.com to conflict with the website’s intent of use and its services;

13.2.5. Any of the following will be considered fraudulent activity and may lead to criminal prosecution:

(a) Unjustified chargebacks and use of funds not belonging to you;

(b) Use of stolen and/or cloned bank cards;

(c) Withdrawal of funds from a bank account from which you are not authorised to withdraw;

(d) The provision of false and/or misleading information; and

(e) Any act by you which is illegal, made in bad faith, or which is fraudulent.

13.2.6. You agree and acknowledge that you are solely responsible for any use of debit/credit cards, or other payment devices in connection with your account.

13.2.7. You must provide any equipment and any software needed to connect a device to https://befluxer.com, and you are solely responsible for any fees or costs, including internet access fees or mobile fees the user is assessed for using https://befluxer.com.

13.2.8. You may not access or register an account on https://befluxer.com if you have not attained the age of eighteen (18) years or are above the age at which gambling or gaming activities are legal under the law of the jurisdiction which applies to you (the “Relevant Age”). It may be an offence for persons under the Relevant Age to make use of the Website or access the Services. If we cannot confirm that you are of the Relevant Age, we may suspend Your Account until we can confirm that you are of the Relevant Age. If you are subsequently proven to have been under the Relevant Age at the time you made any gambling or gaming transactions with us, then your account will be closed. In this scenario, we will reimburse the total value of any completed deposits made while you were underage. We reserve the right to confiscate any winnings that exceed the value of the deposits.

13.2.9. You must monitor your account and ensure that persons under the age of 18 years, or under the Relevant Age, do not access the account, and you accept full responsibility for unauthorised access.

13.2.10. You shall not access https://befluxer.com from the account of another user. For the avoidance of doubt, each user individually assumes all responsibility for any misuse of their account access.

13.2.11. Any communication you contribute while on https://befluxer.com is considered user content, and you are solely responsible for it, including, but not limited to, chat content. You certify that any transmitted content is not contrary to any policy set forth in these Terms and Conditions or Privacy Policy, or any other prevailing law or regulation. We may monitor user content at any time, at our sole discretion, and may refuse to post or remove content. For any continued misuse or abuse of the policies set forth herein as determined by us, we may revoke your licence to use the Website, which may include the closure of your account.

13.2.12. Having established a valid account on https://befluxer.com, you assume all access responsibility and accountability, including financial responsibility, and the following applies:

(a) You shall not share your login information with any other person.

(b) If you suspect your account information is compromised by another, the User takes full responsibility for such access and shall take steps to modify your information, including but not limited to login information.

(c) We reserve the right to deny a username if it already exists, conflicts with any third-party Licence agreement, or is owned by another person or entity.

(d) You shall not post or engage in otherwise objectionable conversation or disseminate objectionable information as deemed by us and shall not engage in activity that may be considered abusive, threatening, obscene, racially motivated or sexually overt.

(e) You shall not transmit unauthorised communications through https://befluxer.com including junk mail, spam, chain letters, malware, spyware, downloadable items or links to other websites in conflict with the provision immediately above.

(f) You shall not use unauthorised third-party software to collect information from https://befluxer.com or from other authorised users of https://befluxer.com.

(g) You shall not employ any device or process or take any action that creates any unreasonable or disproportionate traffic on https://befluxer.com.

(h) You agree not to attempt to siphon or obtain source code or any other intellectual property of https://befluxer.com.

(i) You agree to honour our copyrights and trademarks and not use, duplicate or distribute BeFluxer content.

13.2.13. If you act in contravention of these rules, we may void any and all outstanding positions, close down the Account and withhold all remaining balances on the said Account, if applicable. Such action shall be without prejudice to our right to pursue other legal measures to recover any outstanding damages or debts due.

13.3. Restricted Countries Policy:

13.3.1. Users located in any of the following countries are not allowed to register at https://befluxer.com:

Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, FATF Blacklisted countries, sanctioned countries and/or any other jurisdictions deemed prohibited by Anjouan Gaming Board and Offshore Financial Authority.

13.3.2. Remote gambling may be illegal in certain jurisdictions. If you access any of the Services from a country other than the country specified as your country of residence in the information supplied when opening your account, it is your responsibility to check that accessing and using the Services are not prohibited and/or restricted by laws of the country from which you access the Services. You acknowledge that we make no representation as to the legality of our services; and that we accept no liability if your use of the Services is in contravention of the laws of the country from which you access the Services or Website.

13.3.3. We cannot guarantee successful processing of withdrawals or refunds if you breach this Restricted Countries policy.

13.4. Deposits Policy:

13.4.1. We may require verification of the deposit and/or the payment method used. This may include requesting supporting documents to confirm that the payment instrument belongs to you and to verify the source of funds.

13.4.2. Users are prohibited from making deposits using payment instruments or methods that are not registered in their own name. We reserve the right to reverse or reject such transactions.

13.4.3. We generally allow you to fund your Account in the fiat currency of your country of registration, provided you are not depositing from a restricted territory. Deposit methods available in the User Account may vary depending on your current country location.

13.4.4. We do not charge a deposit fee. However, your selected payment method may charge for deposits to your User Account. In this case, the charge will be in your name and will be debited from your own payment method.

13.4.5. Upon registering an Account, there are no pre-set deposit limits. Limits will be imposed by:

(a) the User at the end of the registration process via their Responsible Gaming settings on the total value of bets or through self-limits; and

(b) the Payment Provider, as each payment method might be configured based on the payment type or the User’s location.

13.4.6. It is unlawful to deposit (or attempt to deposit) funds obtained from criminal, illegal or fraudulent activities into your BeFluxer account. In addition to identity and age verification checks, we are required by law to undertake additional anti-money laundering checks to prevent such behaviour.

13.4.7. We will monitor all your transactions. As required by our legal and/or regulatory obligations, we reserve the right to raise queries about the source of funds deposited. We may, acting reasonably, suspend or terminate any account where the response to such request is not in our view satisfactory. We will also report any suspicious transactions to the relevant authorities.

13.5. Withdrawals Policy:

13.5.1. We will only process a withdrawal request from a User after:

(a) Your identity and account have been verified;

(b) Satisfactory proof of deposit has been provided if requested by us; and

(c) We have checked that you have not made any chargeback with regard to BeFluxer.

13.5.2. Withdrawal transactions will be subject to BeFluxer carrying out a "Know Your Customer" verification process to prevent money laundering.

13.5.3. We reserve the right to carry out the additional verification procedures:

(a) When your transactions (deposits and/or withdrawals) or stakes reach the threshold of $/€3,000 during any 30-day period. The threshold can be reached with a single or cumulative transaction(s).

(b) For any payout exceeding the equivalent of $/€1,000. Such verification may include copies of your passport and/or utility bills. We also reserve the right to carry out these verification procedures for lower payouts.

13.5.4. Should we need to carry out additional verification processes, a withdrawal will only be made after the verification processes have been completed. In the event where your account is under investigation, we reserve the right to withhold any withdrawal request until such investigation is completed to our satisfaction. We may delay and/or block processing the withdrawal, as may be necessary in order to perform measures necessary in terms of applicable AML legislation, and for the prevention of fraud and other criminal activity.

13.5.5. You are allowed to withdraw funds only if your account has not been involved in what we consider to constitute suspicious activity. If suspicious activity is detected, your account will be suspended until an investigation is carried out and any documentation required is collected from you. While the account is suspended, any access to the funds on the account will be restricted. Once the investigation is terminated, we may restore the account to normal, or close it at our sole discretion. Any funds which are not in dispute will be returned to you.

13.5.6. In case a transaction is confirmed as a suspicious transaction, this will be reported to the relevant authorities.

13.6. Customer Support Policy:

13.6.1. For General Inquiries, please get in touch with us, and a member of our support staff will be happy to assist you. If you don't have a https://befluxer.com account, or can't access your account for any reason, email us at [email protected]. Please include as much information as possible about your question or concern so that we can handle your email quickly, completely and professionally. If you receive an error message or have a technical problem, please provide the message or a screenshot so we can understand the issue and address it promptly.

13.6.2. We adopt a zero-tolerance approach to abusive language, intimidation, and discrimination of any form when contacting our Customer Support Representatives. Please be respectful and considerate in your communications with us. If you contravene this clause, we reserve the right to immediately suspend or terminate your account and refuse to provide you with services in the future, without prejudice to all our other legal rights.

13.7. Customer Complaints procedure:

13.7.1. Our complaints process is designed to encourage fast, efficient resolution of your issue at the first point of contact. While we will always aim to provide excellent customer service, we recognise that you may wish to express dissatisfaction with our products, services, staff, or procedures.

13.7.2. Settlement Disputes: Players must submit a formal complaint within fourteen (14) calendar days after the session date if they disagree with a game outcome.

13.7.3. Account-Related Issues: For other concerns related to the user account, such as payout discrepancies, suspensions, or bonus calculations, you must file the complaint within thirty (30) calendar days of the session date.

13.7.4. During the course of your complaint, we will aim to tailor any proposed resolutions to provide a fair and reasonable outcome to all parties involved. Once accepted, we will aim to deliver our mutually agreed resolution to you within 14 business days.

13.7.5. Please follow the steps below to raise and escalate your complaint. If you need help making a complaint, our staff at each stage will be happy to assist.

(a) Step 1: First Contact: To begin any complaint, please contact [email protected]. A Customer Support Representative (“CSR”) can resolve complex issues and first-level complaints and make fair and reasonable customer service decisions.

(b) Step 2: Escalating Your Complaint: If a CSR cannot resolve a complaint, they can escalate it to a Customer Service Manager (CSM). The CSM will review the dispute and attempt to resolve the complaint.

(c) Step 3: Referral to Management: If a CSM cannot resolve a complaint to your satisfaction, you can request a referral to Management. A member of Management will contact you as soon as possible to acknowledge your complaint. We aim to resolve all complaints within 14 business days of initial contact. Complex problems that involve 3rd party providers will be resolved within 30 business days. We will contact you directly to advise and discuss a new timeframe if a resolution may fall outside these timeframes.

(d) Step 4: Referral to Anjouan Licensing Services Inc.: If you remain unhappy with any solution we offer, you can raise your complaint with Anjouan Licensing Services Inc.

13.8. Responsible Gaming Policy:

13.8.1. We offer Users a variety of functions and services to control their gaming practices:

(a) We offer self-exclusion or cool-off options, which you can implement in ‘My Account’ or by contacting customer support. An email to support stating your self-exclusion duration will take effect when a customer support agent responds and notifies you of the change to your account. Typically, if operations are normal, such requests take 24-48 hours to be initiated.

(b) We offer loss, deposit, and play limits in the My Account section. The User can set these limits within a certain time period of their choice. The user can also contact Customer Support to set these limits, as well as a session time limit.

(c) Note that we reserve the right to inform any affiliate that possesses your email details of your self-exclusion so that the affiliate may also cease all marketing emails to you. Permanent self-exclusion is available and is irreversible once confirmed.

(d) We will also endeavour to find any new accounts that you create, or try to create, and prevent access or close them accordingly.

(e) You can undertake permanent self-exclusion through your Account or by contacting customer support.

(f) You can view full details of our Responsible Gaming Policy here.

13.9. Anti-Money Laundering measures:

13.9.1. As part of our licensing agreement and in compliance with anti-money laundering legislation, you may be required to upload personal documentation via your BeFluxer account (such as government-issued ID, bank statements, and utility bills) upon request for your transfer to be processed. In some cases, the User must provide a picture of themselves holding a valid ID document. To that extent, your use of or access to https://befluxer.com is conditional on allowing us to perform independent verification checks, which may require disclosing your details to third parties for these purposes only. We may also ask you to provide details of the source of any funds, source of wealth, and/or verification of the ultimate beneficial ownership of any corporate body (if relevant) and to provide certified and/or notarised copies of your evidence of identity or other documents. This helps us protect Users and prevent https://befluxer.com from being used as a vehicle for money laundering or fraud.

13.9.2. Until you have established a pattern of usage or until we have completed our security and/or verification checks, we may limit or restrict the Services available to you and/or limit the value of your transactions.

13.9.3. If you do not provide the verification information we require, then we may suspend and/or terminate your Account, confiscate any balances, and withhold any pending payouts. Similarly, if we believe your Account is being misused (either by you or by third parties), we may suspend and/or terminate your Account.

13.10. Disclaimer of Warranties and Limitation of Liability

13.10.1. Any participation in the services is at your sole option, discretion, and risk. By participating in the services, you acknowledge that you do not find the services to be offensive, unfair, or indecent in any way.

13.10.2. We make no warranty that the services will be uninterrupted, timely, secure, or error-free. We further disclaim any and all warranties, representations, and responsibilities in respect of any aspect of the services which may be provided by third parties, including but not limited to information and telecommunication providers, and shall not on any account be liable for any default, breach or any action of such third-party provider. We are not liable for lagging, server disruptions, downtime or any technical or political disturbance to our Website and services.

13.10.3. You acknowledge and agree that by accepting this agreement you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently and incidentally made) of any person unless expressly set out in this Agreement.

13.10.4. We accept no liability for losses or damages which are alleged or deemed to have arisen out of, or in connection with https://befluxer.com or its content, including and without limitation to:

(a) Errors or omissions in content;

(b) Communication or line failures;

(c) Loss or corruption of data;

(d) Interruptions or delays in operation or transmission; and

(e) Any misuse of the Website or its content

13.10.5. Save for death or personal injury caused by our negligence, under no circumstances (including negligence) shall https://befluxer.com, our related entities, affiliates, partners, officers, employees and agents be responsible or liable for any damages, losses or expenses, including without limitation direct, indirect, consequential or special damage or economic loss arising from or in connection with your access or use of the services.

13.10.6. For the purposes of this Agreement “negligence” means the breach of any obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract or of any common law duty to take reasonable care or exercise reasonable skill.

13.10.7. The entire aggregate liability of https://befluxer.com to you, whether under contract, tort, negligence or otherwise in connection with the Services, is strictly limited to the lesser of the following:

(a) the deposits paid by you to us in the 12-month period immediately preceding the event upon which such liability arose; or

(b) the sum of USD 1,000.

13.10.8. You hereby acknowledge and agree that all disclaimers and exclusions of liability contained in this Agreement represent a fair and reasonable allocation of the risks and benefits of the Agreement, taking all relevant factors into consideration. You further agree that these disclaimers and limitations shall be enforceable to the extent limited by applicable law.

13.11. Breach of Agreement:

13.11.1. We may suspend or cancel your account at any time if you breach any obligations under the Agreement. In the event of a material breach of these terms, as determined by https://befluxer.com in its sole and absolute discretion, https://befluxer.com reserves all its rights and remedies against you under these terms and at law. Further, https://befluxer.com reserves the right to retain any of your outstanding funds as a guarantee of your obligations hereunder and/or any liability arising from the said breach of this Agreement.