Our Commitment
BeFluxer is committed to providing a safe, fair and responsible gaming environment for all customers.
Responsible gaming is a fundamental condition of our licence and an important part of protecting customers from gambling-related harm and the financial, emotional and social consequences that may arise from it.
Gambling should be treated as entertainment and never as a way of making money. Only gamble with money you can afford to lose.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Warning signs may include:
- Spending more time or money gambling than you intended.
- Lying about the amount of time or money spent gambling.
- Allowing gambling to take priority over family, work or other responsibilities.
- Gambling when stressed, anxious, lonely, angry or depressed.
- Opening further Positions or increasing your exposure in an attempt to recover previous losses.
- Borrowing money, using credit or using money intended for essential living expenses.
- Finding it difficult or impossible to stop gambling.
- Feeling shame, anxiety, hopelessness or distress because of gambling.
- Experiencing thoughts of self-harm or suicide.
If gambling is causing you distress, stop gambling and seek professional assistance. If you are experiencing thoughts of self-harm or suicide, contact your local emergency services immediately.
Self-Assessment
Ask yourself the following questions:
- Do I gamble for longer or spend more money than I originally intended?
- Do I see gambling as a way to make money or solve financial problems?
- Do I use money needed for rent, bills, food or other essential expenses?
- Have I borrowed money, sold possessions or used credit to gamble?
- Do I spend less time with family or friends because of gambling?
- Do I conceal or lie about my gambling?
- Do I gamble when under the influence of alcohol or drugs?
- Do I gamble when tired, stressed, lonely, anxious or depressed?
- Do I open further Positions or increase my exposure to try to recover previous losses?
- Has gambling caused me to feel anxious, depressed, hopeless, angry or ashamed?
- Have I tried unsuccessfully to reduce or stop gambling?
If you answer “yes” to one or more of these questions, we recommend taking a break, applying appropriate limits, self-excluding and seeking independent professional support.
Responsible Gaming Tools
BeFluxer provides responsible gaming controls designed to help you manage your gambling, including:
- Deposit limits.
- Wager or stake limits.
- Loss limits.
- Session-time limits.
- Reality checks.
- Temporary time-outs.
- Fixed-term or permanent self-exclusion.
You can access the available controls through your account. If you require assistance, please contact Customer Support at [email protected].
Any request to reduce a limit will take effect immediately. A request to increase or remove a limit will be subject to a cooling-off period. The applicable period will be clearly displayed when the request is made.
Customer Support can explain the available responsible gaming controls but cannot provide medical, psychological or financial advice.
Deposit Limits
A deposit limit allows you to restrict the amount of money that may be deposited into your account during a specified period.
Deposit limits may be set on a daily, weekly or monthly basis:
- A daily limit applies from 00:00 to 23:59.
- A weekly limit applies from Monday at 00:00 to Sunday at 23:59.
- A monthly limit applies from the first day of the calendar month at 00:00 until the last day of that month at 23:59.
The applicable time zone will be displayed on the BeFluxer website or within your account.
Where more than one deposit limit applies, the most restrictive limit will take precedence. A reduction will be applied immediately. An increase or removal will only take effect after the applicable cooling-off period and confirmation by the customer.
Wager or Stake Limits
A wager or stake limit restricts the amount you may commit to Positions during a specified period.
When the applicable limit is reached, further gambling activity will not be accepted until the relevant period has expired.
A reduction will be applied immediately. An increase or removal will be subject to the applicable cooling-off period.
Loss Limits
A loss limit restricts the amount of net losses permitted during a specified period.
When the loss limit is reached, further gambling activity will be restricted until the relevant period has expired.
The calculation of losses, including the treatment of settled Positions, Multipliers, bonuses and promotional funds, will be explained when the limit is selected.
A reduction will be applied immediately. An increase or removal will be subject to the applicable cooling-off period.
Reality Checks
Reality checks provide periodic on-screen reminders showing how long you have been gambling and information about your activity and net position during the session.
When a reality-check notification appears, you will be given the opportunity to review your activity, continue gambling or log out.
Session-Time Limits
A session-time limit restricts the cumulative amount of time you may spend gambling during a specified period.
When the limit is reached, your session will end or further gambling activity will be restricted until the relevant period has expired.
A reduction will be applied immediately. An increase or removal will be subject to the applicable cooling-off period.
Temporary Time-Out
A temporary time-out allows you to take a short break from gambling. During the selected period, you will not be able to gamble using your account.
A time-out cannot be cancelled before the selected period has expired.
If you believe you have a gambling problem or require a longer restriction, you should use self-exclusion instead.
Self-Exclusion
Self-exclusion allows you to prevent access to BeFluxer’s gambling services for a fixed period or permanently.
Available fixed periods include:
- Six months.
- One year.
- Two years.
- Five years.
Once self-exclusion has been confirmed:
- Your account will be restricted from gambling.
- You will be removed from BeFluxer’s direct marketing communications as soon as reasonably practicable.
- The exclusion cannot be cancelled before the selected period expires.
- BeFluxer will take reasonable measures to identify and prevent the creation or use of additional accounts.
- The restriction will apply to all accounts identified as belonging to you.
- You must not attempt to open or use another account during the exclusion period.
Any additional accounts identified as belonging to a self-excluded customer may be suspended or closed.
Any remaining balance will be reviewed and processed in accordance with applicable identity-verification, anti-money laundering, fraud, payment-source and withdrawal requirements, together with the BeFluxer Terms and Conditions.
Where permitted, genuine withdrawable funds will be returned after the required verification and compliance checks have been completed. Self-exclusion does not remove BeFluxer’s obligation to conduct these checks.
After a fixed self-exclusion period expires, access to gambling services will not be restored automatically. You must contact Customer Support and complete the applicable review and cooling-off process before access may be restored.
Permanent Self-Exclusion
If you request permanent self-exclusion, your account will be permanently closed for gambling and cannot be reopened.
To request permanent self-exclusion, contact:
BeFluxer will take reasonable measures to prevent you from opening or using additional accounts.
You may also wish to block gambling-related social-media accounts, amend your advertising preferences and install gambling-blocking software.
BeFluxer cannot control advertisements issued independently by third parties, but it will stop its own direct marketing communications to self-excluded customers as soon as reasonably practicable.
Withdrawals Following Self-Exclusion
You do not need to continue gambling or delay self-exclusion to withdraw your balance.
If funds remain in your account when self-exclusion is applied, contact Customer Support. Any eligible balance will be processed subject to applicable identity-verification, anti-money laundering, fraud, payment-source and withdrawal requirements.
Self-exclusion will not be delayed solely because a withdrawal remains pending.
Independent Support
If you are concerned about your gambling, confidential assistance is available from independent organisations such as:
Gambling Therapy: www.gamblingtherapy.org
You may also contact an appropriate gambling-support organisation, healthcare professional or counselling service in your country of residence.
Protection of Minors
You must be at least 18 years old, or any higher minimum legal gambling age applicable in your country of residence, to register or use BeFluxer’s gambling services.
BeFluxer applies age and identity-verification procedures. We may suspend an account or request additional documentation where a customer’s age or identity cannot be verified.
Parents and guardians should consider the following precautions:
- Do not leave minors unattended near a device through which gambling websites can be accessed.
- Log out of your gambling account after every session.
- Do not share your username, password or other account credentials.
- Do not use password-saving functions on devices accessible to minors.
- Keep payment methods and financial information out of the reach of minors.
- Do not encourage or promote gambling to minors.
- Consider using parental controls or gambling-blocking software.
Contact Us
If you are concerned about your gambling or wish to apply a limit, time-out or self-exclusion, please contact the BeFluxer Customer Support team:
Email: [email protected]
Responsible gaming and self-exclusion requests will be treated seriously and handled promptly.
BeFluxer is operated by Vark Services VS SRL. Details of the applicable Anjouan gaming licence and the official licence-verification link are displayed in the website footer.